> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up your locations

> Fill in each location's details, choose where email replies go, and turn on call forwarding.

A location in Liftify is one of your physical shops, branches, or service areas. Almost everything else in the product hangs off locations — reviews are counted per location, campaigns send per location, and the Inbox shows which location a conversation belongs to. Getting the details right on each one is worth ten minutes early on.

<Note>
  Locations aren't created from the client portal. If a location is missing, contact Liftify support and we'll add it. Once it exists, you can edit everything on this page yourself.
</Note>

## Open a location for editing

1. In the left sidebar, click **Locations**.
2. Find the location you want. Either click **Edit** on its card, or open the location and click **Edit location** at the top of the page.

The **Edit Location** window opens on the **Location Details** tab. Make your changes and click **Save Changes** — or **Cancel** to close without saving.

You need a role that includes the **Edit location settings** permission. Without it, the **Edit** and **Edit location** buttons don't appear.

## The fields that matter

Everything below is on the **Location Details** tab.

| Field                                                                     | Why it matters                                                                                                                                                               |
| ------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Location Name**                                                         | Required, and it has to be different from your other locations' names. This is the name you'll see everywhere else in Liftify — in campaign setup, in the Inbox, in filters. |
| **Phone Number**                                                          | The location's business phone number.                                                                                                                                        |
| **Address Line 1**, **Address Line 2**, **City**, **State**, **Zip Code** | The location's street address.                                                                                                                                               |
| **Primary Contact** and **Title**                                         | Who runs this location. Shown on the location's detail page.                                                                                                                 |
| **Review Goal**                                                           | A target number of reviews for this location. Shown on the location's detail page as a reference figure.                                                                     |
| **Timezone**                                                              | Drives anything Liftify schedules per location — for example your website chat's business hours. Pick from the list rather than leaving it blank.                            |

Below those, you may see extra fields specific to your business. These are the custom location fields set up for your account, and they appear here only once at least one of your locations has a value in them.

<Tip>
  Location Name is used for matching and filtering all over the product, so avoid renaming a location casually — pick a name that will still make sense in six months.
</Tip>

## Reply-To Email — the setting to think twice about

**Reply-To Email** controls where a customer's reply goes when they reply to an email Liftify sent on this location's behalf.

* **Leave it blank** and replies come back into Liftify. They land in your Inbox as a conversation, alongside your text messages, so anyone on your team can see and answer them.
* **Enter an address** and replies go to that mailbox instead. They will not appear in the Liftify Inbox at all.

<Warning>
  Setting a custom reply-to address takes those replies out of Liftify entirely. Nobody on your team sees them in the Inbox, they aren't attached to the customer's history, and nothing about them shows up in your reporting. Leave the field blank unless you have a specific reason not to.
</Warning>

If you do fill it in, Liftify shows a reminder on the form while the custom address is in place. To go back to normal, clear the field and save — a blank field always means "keep replies in the Inbox".

Campaigns can also carry their own reply-to address. When one does, it wins over the location's setting for emails sent by that campaign.

## Call Forwarding Number

When a customer calls this location's dedicated Liftify number, **Call Forwarding Number** is where that call gets sent — usually your main office or shop line. Leave it blank and the call isn't forwarded anywhere.

This field is only available on a location that has its own dedicated number. If the location shares a number with your other locations, the field is replaced by a note reading **"Call forwarding requires a dedicated number."** Contact Liftify support if you want a dedicated number for a location.

You may also spot this from the Inbox: an incoming call on an unforwarded number shows **"Call forwarding is not configured for this number."** with a **Set up** link that takes you straight to this field.

## The other tabs

The **Edit Location** window has more than one tab:

* **Location Details** — everything covered above.
* **AI Review Responses** — per-location settings for AI-drafted review replies. See [AI review replies](../reviews/ai-review-replies.md).
* **AI Inbox** — per-location guidance for AI-drafted Inbox replies.

Both AI tabs inherit from your account-level settings until you change something here, and each shows whether the setting is inherited or overridden for this location. Clearing a prompt box goes back to inheriting the account version.

## Troubleshooting

### I can't find an Add or New Location button

There isn't one. Locations are added for you — contact Liftify support with the location's name and address.

### The Edit button isn't there

Your role doesn't include the **Edit location settings** permission. Ask whoever manages roles in your account to add it.

### A location I expect isn't listed

Your Liftify user may be limited to certain locations. Ask someone with access to all locations to check.

### Saving fails with an error on a field

The error appears under the field it applies to. Common causes are a location name that another location already uses, a timezone that isn't one of the options in the list, and a call forwarding number entered on a location without a dedicated number.