# Liftify Help

- [Liftify Help](https://help.liftify.com/index.md): Guides for setting up Liftify, requesting reviews, and handling customer conversations.
- [Sign in with a magic link](https://help.liftify.com/getting-started/sign-in-with-a-magic-link.md): Sign in to the Liftify client portal with a one-time link emailed to you, and fix the common reasons a link doesn't work.
- [Sign in with Google or Microsoft](https://help.liftify.com/getting-started/sign-in-with-sso.md): Use your existing Google or Microsoft work account to sign in to the Liftify client portal.
- [Contact Liftify support](https://help.liftify.com/getting-started/contact-liftify-support.md): Reach Liftify support from any page using the help button, and know what to include and when to expect a reply.
- [Set up your locations](https://help.liftify.com/getting-started/set-up-your-locations.md): Fill in each location's details, choose where email replies go, and turn on call forwarding.
- [Connect your Google Business Profile](https://help.liftify.com/getting-started/connect-google-business-profile.md): Connect your Google Business Profile account to Liftify so your business listings are imported and ready to link to your locations.
- [Map your locations to their listings](https://help.liftify.com/getting-started/map-locations-to-listings.md): Link each of your Liftify locations to the matching Google listing so reviews sync to the right place.
- [Connect Facebook](https://help.liftify.com/getting-started/connect-facebook.md): Connect your Facebook account and link each Page to a Liftify location so Facebook recommendations sync in.
- [Reconnect, re-sync, or disconnect an account](https://help.liftify.com/getting-started/reconnect-or-disconnect.md): Fix a connection that has stopped working, pull in newly added listings, and understand what disconnecting removes.
- [Complete your legal info for text messaging](https://help.liftify.com/getting-started/complete-legal-info-for-sms.md): Give Liftify the business and contact details mobile carriers require before your text messages can be sent.
- [Update your profile](https://help.liftify.com/getting-started/update-your-profile.md): Change your name, email, phone, job title, timezone and starting account, and find your notification settings.
- [Switch between accounts](https://help.liftify.com/getting-started/switch-between-accounts.md): Move between the Liftify accounts you have access to without signing out, and understand where you land.
- [Set your company branding](https://help.liftify.com/getting-started/set-your-company-branding.md): Upload your logo, set the four theme colours, and know exactly which pages your customers see them on.
- [Why your locations are inactive](https://help.liftify.com/getting-started/why-your-locations-are-inactive.md): What the full-screen "Your locations are inactive" message means and what to do about it.
- [Campaign types explained](https://help.liftify.com/campaigns/campaign-types-explained.md): Understand the campaign types Liftify offers, what each one changes, and how to pick the right one when you create a campaign.
- [Start a campaign from a template](https://help.liftify.com/campaigns/start-from-a-template.md): Create a campaign from one of Liftify's prebuilt templates, and know what carries over into your copy.
- [Build a review-request campaign](https://help.liftify.com/campaigns/build-a-review-request-campaign.md): Walk through creating a campaign that asks your customers for a review, from first screen to launch.
- [Add and edit touchpoints](https://help.liftify.com/campaigns/add-and-edit-touchpoints.md): Add email and text messages to a campaign, personalize them with merge fields, and send yourself a test before you launch.
- [Entry and exit rules](https://help.liftify.com/campaigns/entry-and-exit-rules.md): Decide which customers a campaign pulls in, and what makes it stop messaging someone before the sequence finishes.
- [Sending days and times](https://help.liftify.com/campaigns/sending-days-and-times.md): Control which days and hours a campaign may message your customers, and understand how account-wide settings interact with a single campaign.
- [Account-wide campaign defaults](https://help.liftify.com/campaigns/account-campaign-defaults.md): Set the days your account sends on and the two waiting periods that stop customers being messaged too often, and understand how they interact with each campaign's own settings.
- [Launch, pause, and duplicate a campaign](https://help.liftify.com/campaigns/launch-pause-and-duplicate.md): Take a campaign live, stop it without losing its history, bring it back, and copy it as the starting point for a new one.
- [Choose who handles replies to a campaign](https://help.liftify.com/campaigns/route-campaign-replies.md): Name one person to take every reply a campaign brings back, and understand how that decision lands against your Inbox assignment rules.
- [Use the custom HTML email editor](https://help.liftify.com/campaigns/use-the-custom-html-email-editor.md): Switch a campaign email to your own HTML, preview it against real customer data, and understand what each switch throws away.
- [Add a contact and enroll them in a campaign](https://help.liftify.com/contacts/add-a-contact-and-enroll.md): Add one customer to Liftify, optionally start them on a campaign, and enroll or remove several contacts at once from the contacts list.
- [Find and filter reviews](https://help.liftify.com/reviews/find-and-filter-reviews.md): Narrow the Reviews list to exactly the reviews you care about, save that view for next time, and export the results.
- [Reply to a review](https://help.liftify.com/reviews/reply-to-a-review.md): Find a customer review in Liftify, write and send a reply, and fix a reply that failed to reach the review site.
- [Use AI to draft review replies](https://help.liftify.com/reviews/ai-review-replies.md): Use Liftify's AI-drafted review replies, turn on automatic posting for the star ratings you choose, and tune the wording the AI uses.
- [Tune the AI response prompt](https://help.liftify.com/reviews/tune-the-ai-response-prompt.md): Edit the instructions Liftify gives the AI when it drafts a review reply, and set different wording for a single location.
- [Save and reuse response templates](https://help.liftify.com/reviews/save-and-reuse-response-templates.md): Write a reply once, save it as a template, and drop it into a review reply with the customer's details already filled in.
- [Match a review to a job, contact, or employee](https://help.liftify.com/reviews/match-a-review-to-a-customer.md): Attach a review to the job, contact, and employees behind it so you know who wrote it and who earned it.
- [Report a review that breaks Google's policies](https://help.liftify.com/reviews/report-a-policy-violating-review.md): Flag a review that breaks Google's content policy, report it to Google, and track it through to removal.
- [Handle an inbound message](https://help.liftify.com/inbox/handle-an-inbound-message.md): Find, read, reply to, assign, and close a customer message in the Inbox — and unsubscribe a contact who asks to stop hearing from you.
- [Save an Inbox filter as a view](https://help.liftify.com/inbox/save-an-inbox-filter-view.md): Turn a filter combination you use every day into a named view in the Inbox sidebar, share it with your team, and rename or delete it later.
- [Assign conversations automatically](https://help.liftify.com/inbox/auto-assign-conversations.md): Set up rules that hand new conversations to the right person, and decide whether whoever replies first becomes the owner.
- [Build and publish a survey](https://help.liftify.com/surveys/build-and-publish-a-survey.md): Create a survey, add and arrange questions, split it across pages, show questions conditionally, route by NPS score, preview it, and publish.
- [Read survey responses](https://help.liftify.com/surveys/read-survey-responses.md): Find the survey responses that need your attention — including detractors — read a full response, and export the list to CSV.
- [Translate a survey](https://help.liftify.com/surveys/translate-a-survey.md): Add a second language to a survey, translate every question, and clear the publish block that an unfinished translation causes.
- [Work a ticket](https://help.liftify.com/tickets/work-a-ticket.md): Open a ticket, read its history, comment and @mention a teammate, set the owner, watchers and status, message the customer, and close it out.
- [Create tickets automatically](https://help.liftify.com/tickets/create-tickets-automatically.md): Set up a rule so a low review rating or a detractor survey response opens a ticket for someone on your team, without anyone having to watch for it.
- [Create a QR code](https://help.liftify.com/qr-codes/create-a-qr-code.md): Create a QR code that sends people to a review channel or your Liftify review page, style it, and download or print it.
- [Invite users and assign roles](https://help.liftify.com/admin/invite-users-and-assign-roles.md): Invite a teammate to your Liftify account, resend or cancel an invitation, and choose what each role can do.
- [Set your notification rules](https://help.liftify.com/admin/set-your-notification-rules.md): Choose which Liftify events email you, how often, and which locations and ratings they cover.
- [Set default notifications for new users](https://help.liftify.com/admin/set-default-notifications-for-new-users.md): Build the starting set of notification rules that new people get when they join your account.
- [Connect an external system](https://help.liftify.com/admin/connect-an-external-system.md): Register your CRM or field-service software in Liftify, set how often it syncs, and check that the data arrived.
- [Get your API key](https://help.liftify.com/admin/get-your-api-key.md): Find your account's API key in settings, copy it safely, and see whether API access is switched on.
- [Bulk import users from a CSV](https://help.liftify.com/admin/bulk-import-users.md): Add or update your own staff logins in bulk, and set their notification rules, from two CSV files.
- [External aliases](https://help.liftify.com/admin/external-aliases.md): Understand the mappings between your Liftify records and your other software — and fix the two cases where syncing waits for you.