Start with the Help Center
Click the ? button and this Help Center opens in a new tab, so you never lose your place in Liftify. Search or browse the articles first — most questions about campaigns, reviews, the Inbox, surveys, and settings are answered here.Contact the support team
When you need a person, use the Contact support link at the top of the Help Center. Your message goes straight to the Liftify support team, and we typically respond within 1 business day. You can also write directly to support@liftify.com. It reaches the same team, and it works even when you are not signed in to Liftify.What to include
Support can help fastest when your message includes:- The account and location where you saw the problem.
- A link to the Liftify page where it happened — paste the address from your browser.
- What you were trying to do, what you expected, and what happened instead.
- The Reference code, if you saw one.
If part of a page fails to load
When something on a page cannot be fetched, Liftify now says so in place rather than leaving a blank panel. You get a heading naming what failed — Couldn’t load reviews, for example — and “Check your connection and try again. If it keeps happening, tell support the reference below.”- Try again re-fetches just that part of the page, so you don’t lose the rest of it. It is not offered when retrying cannot help, such as something you don’t have permission to see.
- Reference is a short code underneath. It is how support finds that exact request in Liftify’s logs, so include it in your message.