Send a message
- Click the help button in the bottom-right corner. The Contact Support window opens.
- Check First Name, Last Name, and Email. These are filled in from your profile already. The reply comes back to whatever address is in Email, so change it if you want the answer somewhere else.
- Write a short Subject. The placeholder suggests “e.g. Trouble with campaign setup”.
- Describe the problem in Description — the box prompts “Describe your issue or question…”.
- Click Send Message. The button reads Sending… while it goes.
What Liftify sends with your message
Along with what you type, Liftify automatically includes the page you were on when you opened the help button, plus your name, email and account. So it helps to open it from the page where the problem is rather than from the dashboard.When to expect a reply
The form says: We typically respond within 1 business day.Prefer email?
The window also gives you the direct address: write to support@liftify.com. It reaches the same people. The confirmation screen repeats it, so you can always reach support that way even if you are not signed in.The help button appears only for portal users whose permissions allow it. If you cannot see it in the bottom-right corner of your screen, email support@liftify.com instead.