What happened
Your Liftify access is limited to specific locations, and every one of those locations has been made inactive. There’s nothing left for you to see, so Liftify says so plainly instead of showing you empty pages everywhere. Two things this is not:- It is not your account being shut off. The account is still active, and colleagues whose access covers other locations are working normally.
- It is not a sign-in problem. You are signed in. Signing out and back in won’t change anything.
What to do
Contact your Liftify account manager and ask for the locations to be restored, or for your access to be pointed at a location that’s still active. Locations are made active and inactive by Liftify, not from the client portal — there’s no setting you can flip yourself. Whoever manages users in your account can also confirm which locations your login is restricted to.When it goes away
The message clears on its own the moment one of your locations is made active again, or your access is widened to include an active one. Reload the page and you’re back in.While a location is inactive, Liftify stops collecting new reviews for it — it no longer checks that location’s listings on Google, Facebook or anywhere else. Reviews already in Liftify stay where they are.When the location is made active again, Liftify reads its listings straight away rather than waiting for the next scheduled check, so anything it can still see there comes in shortly afterwards. You don’t have to ask for it or reconnect anything.
If you see a different message — that the account itself is inactive — that’s a separate situation. Contact your Liftify account manager for that one too.