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Every review that syncs into Liftify lands on the Reviews page. Once you have more than a page or two, the useful skill is narrowing that list — to one location, to the reviews nobody has answered, to last quarter. This article covers the sub-navigation, the filter pills, the search box, saving a filtered view, and exporting.

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Start here: the list shows the last 30 days

When you open Reviews, the list is already filtered to the Last 30 days. The Review Date pill shows which range is in effect. If a review you expect is missing, this is the first thing to check — open Review Date and choose a wider range or All time. The number next to the Reviews page title is the count of reviews matching your current filters, not your all-time total. Reviews are listed newest first, 15 to a page.

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Narrow the list from the sub-navigation

The sub-navigation under Reviews now has four groups, in this order:
  1. Actions — Assigned to Me, the follow-up tasks your review rules have opened, worked without leaving Reviews (see Work a task); and Open Conversations, a shortcut into the Inbox. Both carry a live count.
  2. Standard Reports — Overview, Recent Stats, Trends Over Time, Violation Summary, Liftify Impact.
  3. Performance Reports — AI Analysis, Scorecard, By Employee.
  4. Saved Views — two ready-made views, then everything you or a colleague has saved.
The two ready-made views are:
The rest of the ready-made views are gone. 1 Star, 2 Stars, Updated and Removed are no longer in the sub-navigation, and neither is the Violations group. Each was a filter combination you can still set on the pills below — and save, if you use it often. Violation Summary in Standard Reports is an analytics dashboard, not the Violations working list.

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Filter pills

Above the list is a row of pills. Click one to open its menu; your choice applies straight away and the pill shows how many options you picked.
  • Rating — pick any combination of 5 Stars through 1 Star, plus Not Rated for reviews that carry no star rating (some Facebook reviews). All Ratings clears the choice.
  • Location — one or more of your locations. All Locations clears it. A location that has been made inactive is listed with (inactive) after its name, so a filter you set earlier still reads properly.
  • Source — Google, Facebook, Yelp, BBB, HomeAdvisor, or Angi. One at a time. Angi is new; it appears whether or not you have Angi reviews yet.
  • Review Moderation — where the review itself stands as a possible content-policy violation: None, Flagged, Reported, Removed, or Dismissed. Pick any combination; All Statuses clears it. See Report a review that breaks Google’s policies.
  • Reply Moderation — where your reply stands, over the same set, in reply wording: None, Rejected by Google, Reported, Removed, Dismissed. Only replied reviews are ever returned, so None here means “replied, and the reply was never flagged”.
  • Reply Status — Replied or Haven’t Replied. This is the fastest way to find your outstanding work.
  • Review Status — Active (the default), Restored, Removed, or All. Restored narrows to reviews that were taken down from the review site and have since come back. See Reviews that disappear and come back.
  • Location Status — Active locations (the default), Inactive locations, or All locations. Reviews belonging to a location Liftify has made inactive are hidden until you widen this.
  • Updated — Updated only shows reviews the customer edited and reposted.
  • Review Date — Last day, Last 7 days, Last 30 days, Last 90 days, Last 12 months, Month to date, Quarter to date, Year to date, Last month, Last year, All time, or a custom start and end date.
Your own custom fields are filters too — see Filter on your own custom fields below.
Three of those date choices are new, and they are now on the date filter of every page in Liftify, not just Reviews: Last 12 months, Last month and Last year.Month to date and Year to date count from the start of the current month or year up to today. Last month and Last year are different — they cover the whole of the previous month or year and stop there, so they do not move as the current month goes on. Both name the period they cover, so in October you see Last month (September) and Last year (2025).
Rating and Review Date work together, so a combination like “1 Star” plus “Year to date” is fine. The sub-navigation views set these same pills — clicking Unreplied in the sub-navigation is the same thing as setting Reply Status to Haven’t Replied.

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Filter on your own custom fields

There is no longer one Custom pill holding a filter builder. Each of your custom fields is now its own filter, alongside the built-in ones, and works the same way. To find one, click the +N pill at the end of the row. Custom fields are grouped in that panel by what they describe — Customer attributes, Location attributes or Account attributes — and the Find a filter box at the top searches the list by name. Click a field and its pill appears with the menu open. Once a field has a value set, its pill stays on the bar like any other. Inside the pill, a dropdown at the top sets how the field compares. Which comparisons you get depends on the kind of field: Choosing a comparison that picks from a list shows the field’s values as tick boxes, with a Search values box when there are many. Choosing one that needs you to type — contains, greater than, before — swaps the list for a box reading Enter a value. between gives you two boxes, separated by and. On a field that can hold several values at once, tick what you want and click Apply; Clear empties the selection. On every other field, clicking a value applies it straight away. The pill then shows what you picked: a single value, Any if the filter is on with nothing chosen, the first value with +2 after it when you picked several, or between 5 and 10 for a range.
Only custom fields that actually hold a value somewhere are offered. A field nobody has ever filled in is not a filter, so you will not find it in the panel. If your access is limited to certain locations, the values offered come only from records at those locations.A field can also be set not to appear in filter lists at all. If one you expect is missing, contact Liftify support.

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Reviews that disappear and come back

A review site sometimes stops showing a review, and sometimes puts it back. Liftify marks both cases on the review card, and the Review Status pill sorts them: Click either marker to see its dates. Possibly removed shows “Google stopped showing this review on [date]” and the note “We’re confirming the removal. Until then it still counts toward your totals.” Restored shows Went missing and Came back dates.
A Possibly removed review still counts toward your review totals and your star rating — nothing changes there until the removal is confirmed. But it is filed under Removed rather than Active, so the list matches what a customer would see on Google.
Liftify only marks a single review this way. If a review site drops most of a location’s reviews at once, that is the site failing rather than a removal, so no review gets marked.

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Clearing filters

When at least one filter is active, a small round x button appears at the far left of the pill row. Click it to clear everything and go back to the full list. It disappears when nothing is filtered. If your filters match nothing, the page shows No reviews found with “No reviews match your current filters” and a Clear filters button. If no reviews have ever synced, you get No reviews yet instead. The search control is the magnifying-glass button at the right-hand end of the pill row. Click it, the box expands, type your text, and press Enter — nothing happens until you press Enter. The small x inside the box clears the search and closes it again.
Search matches the reviewer’s name only. It does not search the text of the review, your reply, or the location name. Searching for a phrase a customer wrote will return nothing.Searching also widens the date range to all time — but the Review Date pill still shows whatever you had selected before. So the pill and the results disagree, and you can see reviews far older than the range the pill claims is in effect. Clear the search to bring them back into agreement.

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Save a view you use often

A saved view remembers the filters you have set, so you can get back to them in one click.
  1. Set the filters you want.
  2. Click Save View at the right-hand end of the pill row.
  3. In the Save View window, type a View Name.
  4. Choose a Sharing option:
    • Private - Only visible to me
    • Share with specific users — then tick people under Select Users
    • Share with specific locations — then tick locations under Select Locations
  5. Click Save.
The view appears in the Saved Views group at the bottom of the sub-navigation, below All Reviews and Unreplied, with its own count.

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Change or delete a saved view

  • With one of your own saved views open, the Update View button appears next to Save View. Click it to overwrite that view with the filters currently on screen.
  • Hover over a saved view in the sub-navigation and a ”…” button appears at the right. It opens a small menu with Edit (rename it or change who it is shared with, without touching its filters) and Delete. Deleting asks you to confirm: “Are you sure you want to delete the [name] view?”
Views other people shared with you appear in your sub-navigation but have no ”…” menu — only the owner can change or delete them.

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Export what you are looking at

Click Export at the top right of the Reviews page, then Download CSV. The file covers every review matching your current filters, not just the page on screen, and downloads as a spreadsheet named with the date and time.
Export CSV used to be a plain button. It is now a menu with two entries: Download CSV and Schedule report. The second emails this same filtered view to you and your team on a cadence. Your existing schedules are no longer in this menu — they live under Settings → Scheduled Reports. See Schedule a review report by email.
Each row includes the reviewer’s name, rating, review date, last updated date, the review text, the source, the location and account name, your posted reply, whether it has been replied to, whether the review is Active, Possibly removed or Archived, the linked task (under the column headings Ticket ID, Ticket Status and Ticket Owner, which the rename to Tasks hasn’t reached), and details of the customer the review was matched to, including your custom customer fields. Accounts using violation tracking also get the violation columns.
Export only appears if your role includes the Export review data permission. Ask whoever manages your Liftify users if you need it. The same permission covers scheduled reports.

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Troubleshooting

A review I know exists isn’t in the list. Work through these in order: the Review Date range (it defaults to the last 30 days); the Review Status pill (removed reviews are hidden unless you choose Removed or All, and that includes reviews marked Possibly removed); the Location Status pill (reviews for an inactive location are hidden unless you choose Inactive locations or All locations); the Location pill; and whether your Liftify user is limited to certain locations. If your access is restricted to specific locations, you only ever see reviews for those locations. Searching a phrase from the review returns nothing. Search only matches the reviewer’s name. To find a review by its wording, filter down by location, rating, and date, then read the cards. The counts next to the sub-navigation views don’t match the number on the page. The counts beside All Reviews, Unreplied and your saved views are for those views specifically. The number beside the page title reflects every filter you currently have on, including the pills. The 1 Star and 2 Stars shortcuts are gone. They were removed from the sub-navigation. Set Rating to 1 Star on the pill row and save it as a view if you used them daily. Clicking a filter did nothing. Filters apply as soon as you choose an option — there is no Apply button. If the list did not change, the filter you set may not exclude anything (for example, choosing Google when every review is already from Google).