Liftify checks that the Google or Microsoft account you sign in with matches the email you entered on the first screen. If you pick a different account at Google or Microsoft, you’ll see:“The email from Google doesn’t match the email you entered. Please try again with the correct account.”Either sign in again with the matching account, or click ← Use a different email and start over with the address you actually want to use.
Signing in with Google or Microsoft never creates a new Liftify user. It only signs in a user that already exists with that email address.
“This email is not associated with a Liftify account. Please contact your administrator.” — no Liftify user exists with that email address. Ask whoever manages users on your account to add you.“Google sign-in is not enabled for your account.” — that provider isn’t switched on for your organization. Try the other button, or an emailed link.“Your email address has not been verified by Google. Please verify your email and try again.” — verify your email address with Google or Microsoft first, then come back.“Something went wrong during sign-in. Please try again.” — the handoff between Liftify and the provider didn’t complete. Start again from the sign-in page rather than from a saved link.“Your account has been deactivated. Please contact your administrator.” — your user has been switched off in Liftify.“Your account is not yet associated with any organization. Please contact your administrator.” — your user exists but isn’t attached to a Liftify account.“Your organization’s account is inactive. Please contact your Liftify account manager.” — the Liftify account itself has been deactivated.If you cancel at the Google or Microsoft screen, you’re simply returned to the Liftify sign-in page with no message.
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