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Once your Google account is connected, Liftify has a pool of imported business listings — but it doesn’t yet know which listing belongs to which of your locations. Mapping is where you tell it. Do this right after connecting Google, and again whenever you open a new location. Until a location is mapped, its Google reviews don’t sync into Liftify.

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Read the table

Settings → Integrations → Google shows one row per location in your account, with four columns: If any locations still need mapping, a red banner sits above the table: “3 Locations have not been mapped.” The count covers all of your locations, not just the ones on screen.

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Map a location

  1. Go to Settings → Integrations → Google.
  2. Find the location you want to link. Unmapped rows show a Map Listing button in the Mapped Google Listing column. (The same action is on the row’s ⋮ menu at the far right, as Map listing.)
  3. Click Map Listing. The Map Google Listing window opens.
  4. Under Unmapped listings you’ll see the imported listings that aren’t linked to a location yet. Pick the one that matches, or type at least two characters in Search by business name or address… to narrow the list.
  5. Click the listing. The list collapses and the listing you chose appears in a card at the bottom of the window. To change your mind, click the X on that card and pick a different one.
  6. Click Map Listing at the bottom of the window. The button stays greyed out until you’ve selected a listing.
The page reloads and confirms with “Mapped to Downtown Shop.”, using your location’s name. The row now shows the Google listing’s name and address, and the Status changes to Connected. Repeat for each location. To see only what’s left, use the Status filter and choose Not Mapped. Reviews for a newly mapped location don’t appear instantly — Liftify pulls in the listing’s review history in the background shortly after you map it.

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Find the right row quickly

Above the table are filters you can combine:
  • Status — All statuses, Connected, or Not Mapped.
  • Location — pick specific locations, or All Locations.
  • Custom — filter on your own custom location fields.
  • The search icon — click it, type a location name in Search locations…, and press Enter.
Once any filter is on, an X button appears alongside the filters to clear them all at once. If nothing matches, you’ll see “No locations found — No locations match your filters.”

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Change or remove a mapping

Open the ⋮ menu at the right of a mapped row:
  • Remap — link the location to a different Google listing. You’ll be asked to confirm first, because remapping permanently deletes all reviews currently synced to this location and can’t be undone. After you confirm, the same Map Google Listing window opens so you can pick the new listing.
  • Unmap — remove the link entirely. This also asks you to confirm, and it too permanently deletes all reviews synced to this location. Afterwards you’ll see “Listing unmapped. Its synced reviews have been deleted.” and the row goes back to Not Mapped.
  • View on Google — opens the mapped listing on Google in a new tab. Handy for double-checking you picked the right business before you rely on it.
Only remap or unmap when the mapping is genuinely wrong. Fixing a mapping means the review history for that location is re-pulled from Google from scratch.

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Troubleshooting

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The listing I need isn’t in the list

The window only offers listings that are imported and not already linked to another location — each Google listing can be mapped to one location at a time. If yours isn’t there:
  • It may already be mapped to a different location. Search the table for the listing name; if you find it, unmap it there first, or remap that row instead.
  • It may not have been imported yet. Click Re-sync listings on your Google connection card at the top of the page, then try again.
  • It may belong to a Google account you haven’t connected — the window shows listings from your own connections only. Connect that account, or ask the colleague who connected it to do the mapping.
Also note the list shows a first batch of your unmapped listings; if you have a lot of them, search by name or address instead of scrolling.

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”No results found”

Your search didn’t match any unmapped listing by business name or address. Try a shorter or different search — for example just the street name, or the city — or clear the box to see the full list again.

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The row says “Managed by Liftify” and Remap / Unmap are greyed out

That location’s listing was set up by the Liftify team rather than through a self-serve connection, so it’s read-only for your account. Contact Liftify support if it needs to change.

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The status says “Reconnect needed”

The location is mapped, but the Google connection behind it has stopped working, so reviews aren’t syncing. Don’t unmap the location — scroll to the connection card at the top of the page and click Reconnect, signing in with the same Google account. See Connect your Google Business Profile.

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A location is missing from the table entirely

Two common reasons:
  • Locations aren’t created on this page. If a location doesn’t exist in Liftify yet, it can’t be mapped — contact Liftify support to have it added.
  • Your access may be limited to certain locations. If your Liftify user is restricted to a subset of locations, only those appear here. Ask someone with access to all locations to map the rest.
If the table shows “No locations yet — Locations will appear here once they are added.”, there are no locations in your account for you to map.

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”That listing isn’t available to you.”

The listing you tried to map isn’t one of your own connection’s listings — usually because the page was left open while something changed, such as the listing being mapped elsewhere or the connection being removed. Refresh the page and try again.